Frequently asked questions

What is IDAKADAM?

IDAKADAM is a Sri Lankan property marketplace. Owners, agents and developers list houses, apartments, land, commercial and industrial property, hotels and new projects for sale and rent, and buyers and tenants contact them directly.

Is IDAKADAM free to use?

Browsing and contacting owners and agents is always free. You can list a property free with the Free Listing package, or buy a package or a single paid listing. Prices are shown on the pricing page before you pay.

Do I need an account?

You can browse and search without an account. You need a free account to list a property, save favourite properties, message owners and agents in the app and leave reviews.

Which areas does IDAKADAM cover?

All of Sri Lanka. You can search the whole island or narrow results to any of the 25 districts, from Colombo, Gampaha and Kandy to Galle, Jaffna and Trincomalee.

How do I contact an owner or agent?

Open the listing and use the contact options shown: chat in the app, call, or WhatsApp. Ask your questions and arrange a viewing before you agree on anything.

Does IDAKADAM check who owns a property?

No. A listing on IDAKADAM is not a check of ownership, title, approvals or value. Before you pay anything, have an attorney-at-law check the deeds, the title history and the survey plan.

What should I check before buying land or a house?

View the property and confirm the boundaries on site. Ask for the deeds and survey plan and have a lawyer carry out a title search, and check the local authority street line and non-vesting certificates. For buildings, ask about building approval and the certificate of conformity.

How do I avoid rental and deposit scams?

Never pay a deposit or "booking fee" before you have viewed the property and met the owner or confirmed the agent's authority. Sign a written agreement, pay by bank transfer to the person named on it, and keep receipts.

Does IDAKADAM handle deposits or payments for property?

No. IDAKADAM connects buyers, tenants, owners and agents but does not hold or transfer money for property deals. Agree payment directly, through your lawyers and banks.

How do I list a property?

Sign in, tap List property, choose the property type and whether it is for sale or rent, then add a clear title, the price, the land or floor size, the district and town, a description and photos, and publish.

How long does it take for my listing to appear?

Most listings go live as soon as they are posted. Some may be reviewed against our Listing Rules before or after they appear, and listings that break the rules can be edited or removed.

How many photos can I add?

You can add several photos per listing. Use real, well-lit photos of the actual property: the front, each room, the garden and the road. Listings with good photos get far more enquiries.

How do I edit or remove my listing?

Go to My Listings in your dashboard, open the listing and choose edit or delete. Mark it as sold or let as soon as it is, so people stop calling.

What am I not allowed to list?

Anything that is not real estate, property you don't own or aren't authorised to offer, fake listings that collect deposits, and offers that break Sri Lankan law. Read the full Listing Rules.

How much does it cost to list a property?

One listing is free with the Free Listing package. Packages and single paid listings are priced on the pricing page, and you always see the price before you pay.

Do packages renew automatically?

No. Every package is a one-time payment. Nothing renews or charges you again unless you choose to buy another package. Unused credits expire 30 days after purchase.

What payment methods are accepted?

Payments are made in LKR through PayHere's secure checkout, using Visa, Mastercard or American Express cards, mobile wallets such as Genie, eZ Cash and mCash, or supported bank apps. IDAKADAM never sees your full card number.

What do promotions do?

Promotions give a listing extra visibility for a set period: Featured shows it in featured spots, Urgent adds an urgent badge, Highlight makes it stand out, Top places it above other results and Bump up moves it back near the top. They don't guarantee a sale or tenancy.

Can I get a refund?

Yes, if you were charged twice or in error, if the service was not delivered, or if you ask within 7 days of buying a package without using any credits. See the Refund Policy for details.

How do I reset my password?

On the login page, choose Forgot password, enter the email address on your account and follow the link we send you to set a new password.

How do I verify my account?

Go to Verify Account in your dashboard and upload a photo of your identity document. When our team approves it, a Verified badge appears on your profile. It confirms your identity, not ownership of any property.

How do I delete my account?

You can delete your account from your dashboard settings. This removes your profile and listings from public view. To have your remaining personal data erased, email us from the address on your account.

How is my personal data used?

We use your data to run the marketplace, process payments, keep the site safe and improve search. We never sell your personal data. Information you put in a listing, such as the phone number you choose to show, is public.

How do I report a listing or a user?

Use the Report option on the listing or the profile, or contact us. Reports help our team remove scams and listings that break the Listing Rules.